Top Australian Outsourcing Company Culture
BPO Company Culture
Are you planning to engage in
outsourcing for your business? Or are you planning to work in the BPO Industry?
Or are you curious about what it's like to work for a BPO company and perhaps you’ve seen
one while in transit on the way to work or know someone in the industry? The decision to work for a
BPO could be a bit overwhelming especially if you don’t have any idea about the
processes and technicalities of the BPO industry. The first step you might want
to consider is, to check on the working culture of a BPO Company.
For the record, all BPOs
have different company cultures and the same thing goes with call center
companies. Call center companies have a much faster pace of work and
environment compared with BPO companies, because most of Call Center tasks are
revolving mostly on sales, collection and after sales support. Call Centers
also have a far higher staff turn-over rate as staff burn out quickly in call
centers. On the other hand, the BPO company culture differs from one company to
another and is based on the company policy, management and working environment.
It is not surprising to see the growing number of Australian BPO
Companies here in the Philippines for the past couple of years. Outsourcing has
been favorable to the Philippine economy as there are increasing employment
opportunities for the locals. But when job hunters see work that are “virtually”
related, they start to visualize themselves with the stereotypical notions
relating to the Call Center work culture. This is the primary reason why some
people do not engage themselves in outsourcing companies. In this article, we
will talk about the misconceptions and describe what it really feels to work in
the BPO company.
Here are the reasons and work culture surrounding good BPO companies.
Office setting is relaxing and conducive for productivity
Working foreign clients requires focus. This famous culture of a
BPO company is having a relaxing work ambiance which is conducive to learning
and productivity. As you are working as an extension of the office of your
client, you need to be able to focus on their tasks and not be distracted by
hundreds of people on the telephone. A BPO provide such an environment.
Read: Stereotypes on working for
BPO Companies http://online.fliphtml5.com/qekyl/niyv/
Positive attitude is a requirement.
Employees in BPO Companies should be hand picked as they are
looking for people with the with the “right attitudes” and “Skills”. After all,
a positive working environment starts with positive employees. Imagine how
harmonious your relationship will be between your company and your client if
you all have energetic and passionate employees. It is a win-win situation for
both parties. BPO’s take their time and employee the people for the tasks.
Work-life balance
As cliché as it may sound, BPO companies prioritize work-life
balance BPO employees have a fixed working schedule from Monday-Friday and have
weekends off. This is a big factor in maintaining the offshore employees
welfare and keep them inspired and motivated to work.
Work hard, play harder culture
In a BPO Company it’s not always work, work and work. Employers
make sure that their staff have a break in between working days. For example,
some employers treat their staff to leisure outings such as trip to the beach, BBQ, attend
events and parties or a simple lunch or dinner out of the office. It’s just
like going out with your friends. The BPO company culture also practices 15
minutes break time twice a day, 1 in the morning and 1 in the afternoon. It’s
not all business, employees are treated as family and above all, human beings.
Support System
Since BPO companies are promoting a positive working environment, there is no room for negativeness or energy suckers. The success of one is the success of everyone. Starting from the co-employees up to the big bosses. Receiving support is just what will keep you going and striving to achieve the best version of yourself. You will be surprised to see that kind of support with your boss and with your co-employees when you start working with a BPO company. One of the things that is also very important with a BPO, especially if it’s run by foreigners, is the open door policy to senior management. The staff need to know and feel that they have support from all levels.
Communication Skills
Filipinos are one of the highest sort after workers in the BPO
industry because of their fluency in English, dedication to hard work and self
improvement. They are also famous because of their innate empathy and
hospitality which makes it easy for them to engage easily in conversations.
These characteristics of Filipinos have been the reason why BPO firms see them
as a top choice for employment and engagement.
Employee-self-managed
One of the accustomed practices of an Offshore Business Process Outsourcing Company is for the employees to be able to work with minimal supervision and be self managed. BPO employers make sure they check on their employees every once in a while see if they need help, whether they are given too much work or if they have enough work on and they never feel alone. BPO companies are employee-focused and know how to strengthen employee relations and ensure what’s best for their employees.
Salaries
It’s not always about money that employees work in a company, but
it helps. In addition to all of the benefits we have listed above, the other
factor that is making working in a BPO Company so appealing is, the salaries
are higher in a BPO than working for local businesses. Put all of these things
together and you’ll see why so many good people are turning to the BPO industry
for work. And then there are spot incentive for which the industry are
famous for.
Summary
These are some of the reasons why the BPO company culture is so enticing, dynamic, rewarding and fun. Working in a BPO company is much more than the misconceptions that some of the public have, outsourcing employees became famous because of its benefits both in a business perspective and from an employee’s perspective as well. The BPO company culture is attached to delivering maximum productivity, strengthening employee’s strong points while having fun on the side. It is not all about business, employees are given equal opportunities for their career growth and for their personal well-being.
Written by Czarina Quiwa
Co edited by Tony Godbehere
