Outsourcing Philippines
Why do BPO (Business Process Outsourcing) Companies choose to hire Filipinos for offshore staffing needs?
The Philippines remains crowned as the “BPO Capital of the World” and while it continues to be the home of numerous BPO companies, Outsourcing in the Philippines is still growing and is consistently attracting foreign investors and even more these days because of the promising support in the country by the DICT on behalf of the Philippine government.
The question is, why do Australian and New Zealand Companies choose to Outsource to the Philippines and hire Filipinos for their BPO staffing needs? Here are the top 5 reasons:
1. English Proficiency
Filipinos fluency in English has become one of their biggest assets and attractions, especially with their neutral accent. In fact, foreign investors saw this as a huge advantage of Filipinos over other countries as they can converse clearly, hence a big contributor to the success of Outsourcing in the Philippines. According to BBC, the Philippines is known as world’s budget English teacher because countries like Japan and South Korea send their students in the Philippines to learn the English language or via online ESL (English Second Language) classes. This just goes to show how the Philippines really earned and retains its number one spot in Outsourcing / BPO industry.
2. Westernized Culture
Being a colony of US for five decades, the Philippines became a home for mixed nationalities. Filipinos are very well aware of the western culture which is a key ingredient in engaging with foreign customers. Westerners are experts at mingling with other foreigners and developing relationships and Filipinos have learnt from this as they encounter foreigners in their everyday lives. This link between foreign countries became even stronger because of Offshoring in the Philippines. Another key ingredient is that many of the BPO’s are operated and managed by Westerners, who run their operations in the same manner as if it was a company in Australia.
3. Filipinos are Naturally Amicable
Filipinos are well known for their friendly and hospitable traits and is the reason they get along very well with foreigners. This has opened the door to Outsourcing in the Philippines as it is effortless for Filipinos to establish good rapport between their customers/clients. They are naturally amicable and helpful, thus maintaining and retaining relationships between happy and loyal customers for their outsourcing company.
4. Filipinos are Hardworking
Aside from being naturally friendly, it’s no secret that Filipinos are famous for being hard-working and multi-tasking. Filipinos are dedicated to learning new things and once they are trained, they over-deliver. There is a large and expandable talented pool in the Philippines, so whether it is an established business or a start-up, Outsourcing in the Philippines is a great idea.
5. Filipinos are Adaptable to Change
Outsourcing in the Philippines rose in popularity because work is made easier by Filipinos. One trait of Filipinos that resulted in harmonious work with foreigners is that they are adaptable to change. Filipinos are known for their perseverance, especially in learning new tasks and they openly accept tasks that would help them grow at a dynamic rate.
Outsourced HR Solution has a trusted and proven process of Outsourcing in the Philippines and provides dedicated staff that work for you as an extension of your business. One of the reasons behind their success is, they have access to a large pool of skilled and professional employees who are love working for foreign companies. Have a chat with Outsourced HR Solution today and let them assist you in looking for the right set of people for your team. Contact tony@ohrs.com.ph
